Returns, repairs, alterations
I aim to create quality items that meet your expectations. Items are all handmade by me. As with all handmade items some minor flaws or differences may occur. I ask that you keep this in mind when ordering. I am available to alter or repair any item that is flawed or ill-fitted or that does not meet your expectations, so please feel free to contact me with any concerns. Please try on your item and let me know within 10 days of receipt should any repair or alteration be needed. If you contact me with a concern within 10 days or receipt, and a repair or alteration is deemed necessary, I will do so at no charge. You will be responsible for the cost of shipping to me, and I will cover shipping back to you.

Returns are only accepted on pre-made items, customs are made to order and cannot be returned except for defects in the item. If you wish to return an item, I ask that you first send an email stating your reason. If I can’t satisfy your concern, we will discuss the terms of the return. Except for cases of defective merchandise, the buyer will be responsible for return shipping. All return credit will be given in the form of credit for other items on this site except in the case of defective merchandise.

Summary

* Return items within 10 days for store credit.
* Email before returning with reason, and await auhtorization for your return.
* Custom orders cannot be returned except in the case of defective merchandise.

Custom Orders
Should you receive a custom item that is not to your satisfaction please contact me and we can work out an arrangement for repair, alteration or store credit with the original item returned to me.
By placing an order at flute song creations you agree to and will abide by these policies.

Thank you,
Lise